Refund & Return Policy

Returns for manufacturing defects or transit damage must be reported within 7 days of delivery with photo/video evidence via the Support module in the partner portal.

Cables cut to length, custom/negotiated project orders, and products installed or used are not eligible for return unless found defective.

Approved returns are refunded to the original payment method or as store/wallet credit, as agreed with the partner, within 7-10 business days of the item being received back and inspected.

For cash/cheque or bank transfer orders, refunds are processed via bank transfer to the registered business account.

Orders can be cancelled before dispatch from the Orders section of the partner portal. Orders already packed or dispatched cannot be cancelled but may be eligible for return as per this policy.

Loyalty points credited for a returned or cancelled order are reversed from the partner's points wallet.

Where a product is confirmed defective on arrival, partners may request a like-for-like replacement instead of a refund, subject to stock availability. Replacement requests follow the same reporting window and evidence requirements as returns.

Manufacturing warranty claims made after the 7-day return window are handled directly under the brand's own warranty terms rather than this Return Policy — raise these through the Support module and we'll route them to the manufacturer/service centre.

All returned items are inspected on receipt to confirm the reported defect and that the product is otherwise complete (original packaging, accessories, manuals). Refunds/replacements are processed only after inspection is passed.

Nakoda Electronics bears return shipping costs for confirmed manufacturing defects or transit damage. Returns for any other approved reason may be subject to the partner arranging or covering return shipping, as communicated at the time of approval.